Cancellation & Refund Policy

Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. You will continue to have access to all features until the end of the paid period.

2. Cancellation Process

To cancel your subscription:

• Navigate to the Billing & Plans section in your dashboard
• Click on "Cancel Subscription" or contact our support team
• Your subscription will remain active until the end of the current billing cycle

3. Refund Eligibility

Monthly Subscriptions:

• Refunds are available within 7 days of the initial purchase or plan upgrade
• Refunds are processed to the original payment method within 5-10 business days
• Partial refunds may be provided for unused portions of the billing period

Annual Subscriptions:

• Refunds are available within 30 days of the initial purchase
• Pro-rated refunds may be available for unused months beyond the 30-day window
• Contact support for annual subscription refund requests

4. Non-Refundable Items

The following are not eligible for refunds:

• Usage-based charges (tokens processed beyond plan limits)
• One-time setup fees (if applicable)
• Enterprise plan customizations
• Services already consumed or delivered

5. Refund Processing

Once a refund is approved:

• Refunds are processed within 5-10 business days
• The refund will appear in your original payment method
• You will receive email confirmation when the refund is processed
• For Razorpay payments (India), refunds may take 7-14 business days
• For Stripe payments (International), refunds typically appear within 5-7 business days

6. Plan Downgrades

If you downgrade your plan:

• The change takes effect at the end of your current billing period
• You will not receive a refund for the unused portion of your current plan
• You will be charged the lower rate on your next billing date

7. Plan Upgrades

If you upgrade your plan:

• The upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of the current billing period
• Your next billing date will be adjusted accordingly

8. Disputed Charges

If you believe you have been charged incorrectly:

• Contact our support team within 30 days of the charge
• Provide details of the disputed transaction
• We will investigate and respond within 5 business days
• If the charge is found to be incorrect, a full refund will be processed

9. Service Termination

If we terminate your account for violation of our Terms of Service:

• No refund will be provided for the current billing period
• Access to the service will be immediately revoked
• You may appeal the termination by contacting support

10. Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Technical issues preventing service usage
• Billing errors on our part
• Duplicate charges

Please contact our support team, and we will work with you to find a fair resolution.

11. Contact for Refunds

To request a refund or discuss cancellation:

• Email: support@nextcraftai.com
• Include your account email and transaction details
• Response time: Within 24-48 hours during business days

12. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the updated policy.

Last Updated: November 30, 2025